Information/ Faqs

Placing an Order

We accept online orders as well as phone orders. For phone orders you can call our toll free number at (866­) 274­-5008. We request information from you on our order form.

To buy from us, you must provide contact information (i.e. name and shipping address) and financial information (i.e. credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Larger or Corporate Orders

Some items with low quantities online may be available in larger quantities from our retail store. If you would like a larger amount than shown, please contact us for current stock availability.

For larger or Corporate orders, please contact us as well to get any discount pricing and delivery timing for large quantities of any items. Some items may need at least 3- 4 weeks to arrive if not in stock.

To contact us you can email at wilcoxindianden@gmail.com or call our toll free number 866-274-5008.

Payment

We accept all major credit cards such as Visa, Master Card, Discover, American Express, Debit Cards, Money Orders, Traveler’s Checks . We do not accept personal checks.

Product Pricing

We offer competitive pricing and do not inflate our prices to offer large and misleading discounts.

We will from time to time and on holidays hold special sales which will be off of our original low prices. Additional specials may be sent out by email or newsletter.

Shipping Options

You are given the option of using USPS Priority Mail or UPS as a shipping choice. Tracking numbers are provided for all online orders by email once the item has shipped.

Free Shipping!
We offer free shipping on our Native American Jewelry and Zuni Fetishes within the United States. These items must ship alone and cannot receive free shipping when purchased with other gift items.

Sizing Information

This information is provided as a guideline for purchasing jewelry online that you are unable to try on or maybe it is being given as a gift.

Ring sizing is pretty standard and you should use your normal ring size. You might keep in mind that extra wide bands on a ring can sometimes require a slightly larger size.

Bracelets can be a little more difficult and come in different sizes. We have provided a guideline to get the best fit for your wrist. With bracelets, keep in mind also, that some bracelets can be slightly adjusted to fit your wrist. The bracelets that are easier to adjust usually have stone settings. Bracelets that have inlaid stones do not adjust easily and can be damaged if trying to bend them, the stones can pop out. On inlaid styles we suggest checking the suggested sizes more carefully.

This sizing can be determined in two ways. One is to measure across your wrist. So for example, if your wrist measures 2 1/2″ inches across then this would match up to a bracelet with the interior diameter of 2 1/2″. If you see the abbreviation of “ID” then this would also apply to the interior diameter of the bracelet across.

Another method is by a measurement around the wrist circumference. For example, take a soft measuring tape and wrap it around your wrist to get an idea of sizing.

• Extra Small: Size 5.75” and less
• Small: 6” to 6.25”
• Medium: 6.5” to 6.75”
• Large: 7” to 7.25”
• Extra Large: 7.5” and up

Belt Buckles are made in a variety of styles and sizes. We have included sizing here for you as well to determine what width of belt this buckle will fit on. The size listed is the maximum belt width allowed.
In the event that you do end up with a piece of jewelry that doesn’t fit, please don’t worry, we will gladly exchange the item for something that does fit or refund your money within the refund or exchange terms listed.

Returns or Exchanges

We want everyone to be completely satisfied with their purchase! If you are unhappy or if something does not fit properly, then you are welcome to exchange or return the item within 30 days for a full refund (less shipping). Any exchanges or returns should be in the original condition and in the original packaging. After 30 days, all sales would be final.

We will allow 60 days to exchange or return an item during the Holidays between November and the end of December. This will provide additional time if purchased early as a gift item.

Repairs-Warranty

We stand behind the jewelry we sell and offer repairs on any jewelry that has been purchased with us, we cannot repair jewelry purchased elsewhere. Once we receive the item to be repaired, we will do most repairs at no charge to the customer for the first year, after that a charge may apply. Please keep the original receipt to confirm purchase at our store location. Repairs are sent elsewhere and may require 4­ to 8 weeks due to the shipping back and forth and also depending on the supplier.

Unfortunately, in some circumstances we may not be able to repair an item for you. Those who do jewelry repair can be hard to find if not one one our regular vendors. As an example, Zuni jewelry can be more difficult to find someone able to do the repair work.

Jewelry should also not be worn in water. If there is improper care or repeated repairs are required, we may charge a fee to perform the repair.

Layaways

We can offer a layaway plan on any item over $100 if you are interested in purchasing with payments. We would require 20% down and monthly payments.

Item should be paid off within 3­6 months depending on the value of the item.

Please contact us directly by phone (866) ­274­-5008 or email us if you are interested in a layaway plan.

Damages

We make every effort to have your purchase arrive safely and in perfect shape. All items are insured and in the event that you do have a damaged item, please inform us within 10 days of arrival. Please save the packaging materials for 5 days in case of an inspection by the carrier and we will either refund or replace your item.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. Personal credit card information is deleted once an order has been processed.

We take precautions to protect your information.